FAQ

What is an Escape Room?

Team based challenge where you will be working with other people to find hidden objects and clues to solve puzzles and accomplish tasks in order to get out of a space within a time limit of usually 60 minutes.

What makes escape rooms fun?​

  • You do it with friends, family or work colleagues.
  • It is a real-life activity within a real-world experience.
  • It gets your brain working and adrenaline pumping.
  • You have to do it under time pressure that heightens the excitement.

What happens ahead of time?​

  1. Book a time slot on our website, As soon as you booked and paid you are ready for the escape.
  2. Be sure to be early at least 15 minutes before your timeslot.
  3. Sign a waiver.
  4. Go to the restroom.
  5. Rules of the game will be explained.
  6. Hints and the clue system will be explained.
  7. You will be asked to put your personal belongings into a locker.
  8. You will be lead into your room and ready to start!

 

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What happens inside the room?​

Once the game starts the timer will be set at 60 minutes. You will need to figure out the puzzle, code or locks in order to move forward. Figure out what is part of the game and what is not. Secret symbols, locked boxes and hidden doors need to be identified to accomplish tasks. Written clues can be provided when players get stuck on certain tasks.

What happens when the game is over?

If you escape or not recognise, the fact that it was for fun. You will have the opportunity to take pictures that will go out to social media pages. Allow yourself to talk about the experience with your friends afterwards either with a coffee or drink at our pub located outside. Chat about the experience and go online and rate us on TripAdvisor.

How many people can play?​

Two to six people

What is the best age group?​

14 and older can play the game but they must have at least one adult(18+) present in the group. Our recommendation for participants is 16 and older as we are more geared towards adult audiences.

Is it physical?​

No, It is not physical.

What? Are we locked in?​

No, you can exit at any time. We have cameras in each room and you can use the telephone to call the game master to exit.

What if we get stuck on a puzzle?

Your progress will be monitored by a game master on cameras. You can use the phone to ask for a clue at any time.

How much time will we need to play?​

Please arrive 15 minutes before your booked timeslot. You must arrive on time to participate. You will be locked inside the escape room for 60 minutes.

What happens if I am late?​

These are live escape rooms. So, unfortunately, we cannot wait for latecomers. The door of the room locks exactly on the time you signed up for. If you arrive we will have to adjust your time accordingly due to teams after you which means less time to escape.

How much does it cost?​

You can view the prices on our Prices and packages page.

How do I book escape?​

You have to book online through our Booking page. A timetable is provided where you can choose the specific escape game and the time slot. You can also pay online after you have selected a time slot.

How do we change or cancel the booking?​

We unfortunately do not give refunds it is a live experience, but we can provide you with a credit note in exchange for you to book again next time instead. If your plans have changed and you would prefer another day, just give us a ring 48 hours before the booking and we can change it for you.

What should I wear when playing?​

Anything you feel comfortable in.

Is it easy accessible?​

We are situated on the first floor of Impala Hotel, you have to climb stairs as there are no lifts available.

Are there snacks and drinks available?​

Yes, we have a beautiful restaurant / pub outside. The Local Pub at Impala Hotel will be your first and last stop.

How do I pay?

You can pay online when you do your booking on our Bookings page.

Are walk-ins allowed?​

You have to book online to secure a timeslot. We can however help you if we have an opening available but it is not adviced.

Last word from management​

Bring your competitive spirit as you will need it. The escape rooms vary in difficulties and each will test your mental strength as an individual and as a team. Time flies quickly, so come prepared. Having fun is our end game and we wish you the best of luck escapees!!

Are there toilets inside the escape rooms?

Yes.